Refund Policy
Last updated: September 2, 2026
At Smart RGB Clock, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@smartrgbclock.com within 30 days of delivery.
- Provide your order number and a brief explanation of why you wish to return the item.
- Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item. Please do not send your item back without an RMA number, as it may delay or prevent your refund.
3. Return Shipping Costs
Customers are responsible for the shipping costs associated with returning an item, unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that the time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
- Personalized or custom-made items.
- Clearance or final sale items (unless defective).
6. Damaged or Defective Items
If you receive a damaged or defective Smart RGB Clock, please contact us immediately at support@smartrgbclock.com within 7 days of delivery. We will require photographic or video evidence of the damage/defect. Upon verification, we will offer you a free replacement or a full refund, including any original shipping costs. We will cover the return shipping costs for damaged or defective items.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@smartrgbclock.com. For other exchange requests (e.g., changing versions), please follow the standard return process for the original item and place a new order for the desired item.
8. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@smartrgbclock.com.
9. Contact Us
For any questions regarding our Refund Policy, please contact us at:
Email: support@smartrgbclock.com